Contact Us
By Phone: 1-877-382-2007
By E-Mail:
sales@discounttires.com
(Description: Sales questions regarding pricing, fitments,tire ratings, and wheel options)
customerservice@discounttires.com
(Description: Questions regarding pending orders, orders placed, refunds, and purchasing issues)
websiteinfo@discounttires.com
(Description: Suggestions, complaints, and functional issues regarding the website)
By Mail:
1160 N. Anaheim Blvd.
Anaheim, CA 92801
Sales and Customer Service Hours of Operation:
8:00 AM - 6:00 PM Pacific Standard Time
7:30 AM - 3:00 PM Pacific Standard Time
Welcome to the Discounttires.com "Contact," page! On this page you will find our hours of operation, e-mail addresses for contact and of course our phone number. Although this information is strait forward and is provided for your convenience, we would also like to give you direction on some other common questions customers looking to buy tires online have.
One of the first questions that customers often ask is how safe is it to buy tires online? Well we here at discounttires.com have gone the extra mile to ensure that our customers and their pertinent information is safe and secure. If you will notice on all of our pages, we have partnered with a company call McAfee Secure. This outside Security Company tests every page of our website for the possibilities and vulnerabilities to a "hacker." If such vulnerabilities are found we address them and correct them immediately! The date below their company logo shows the last test date to our website. Rest assure that we here at discount tires want nothing more than to be able to offer Fort Knox security on our tires and wheel for sale. Furthermore, we have also provided our GoDaddy.com verified and secured certificate, signifying authentication and registration with GoDaddy.com.
A second question that customers often ask is how long have you guys been in business? Well, Discounttires.com has had tires for sale on the internet for approximately ten years. However, our knowledgeable staff and company have been in the industry for over thirty years. Our understanding of how much more affordable tires for sale on the internet are, has allowed us to establish a relationship with our customers that is second to none. We hold nothing back, and we don't try to hide our pricing in our shipping. Our continuous commitment is to provide the lowest price on tires possible and compound those savings with our corporate rates on shipping. We here at discount tires take pride in offering tires for sale at pricing that will save you money.
The next common question is about how fresh are our tires? Tires are partially made of the organic material called "rubber." When this material sits in unfavorable environments, it begins to age and dry out. Unlike other online companies, discounttires.com uses smaller warehouses to house our tires for sale. In doing this we constantly replenish our smaller inventory on a regular basis; thus, offering some of the freshest tires in the industry. Other online competitors buy large quantities of cheap tires for sale and let them sit until the last one is gone. That does not happen here at Discounttires.com, not one of our tire racks holds inventory for extended periods of time. Why is this important you ask? Well when you start with fresh tires, the life of that tire is pretty much guaranteed to go the full extent of the manufacturer's suggested mileage. Now of course this does depend on care and maintenance as well, but it does give each customer the freshest start possible. Our guarantee to our customers is that any tire pulled from one of our tire racks will be produced within the past 24 months. If a tire exceeds this time frame and has been pulled from a tire rack and shipped mistakenly; then we here at discount tires will replace the tire, free of charge and with no additional shipping costs. Very few online companies can say they will back their tires for sale like that!
Lastly, customers want to know where they can go to get there tires installed once they have purchased them. Many of our customers work with local shops that welcome the labor business and back any installation, anytime. We truly enjoy working with these small businesses because it makes for an all around enjoyable experience for our customers. Usually, a phone call and an appointment make for a money saving and stress free proposition. However, if you are not lucky enough to have a reputable shop that welcomes the business, then a trend with most of our customers buying tires online, is to extend their savings by using large installation facilities like Wal-Mart, Sears, and SamsClub. These facilities often welcome the labor dollars, house ASE certified technicians, and they offer fair installation prices.
For any additional questions please feel free to contact customer service at 1-877-382-2007. Our representatives will be more than happy to assist you with more information on these topics. Furthermore, representatives can assist you with all current tire sales, our rims for sale, and any wheel and tire packages you may be interested in. Look no further than discounttires.com for your car tires and truck tires, we will save you money!
